1. Whether I can get refund for Jeulia Prime after I join it?
Jeulia Prime is not refundable.
2. What does 10x Points mean?
It means you will get 10 times points for what you paid for your order. For example, if you paid ZAR1500 for your order, you will get 1000 points, which is equal to ZAR150 for your next purchase.
3. What is Free Standard Shipping No Minimum?
For your country, we offer free standard shipping (valued ZAR225).
4. How do I use Jeulia Prime to place my order?
You just need to log in your account then you will enjoy Prime Pirce for any items (excluding daily deal items, virtual items & lucky bag).
5. How can I get dedicated VIP service?
The service is only for Jeulia Prime members. All tickets from Prime members will receive 7x24 dedicated services.
6. What is Return Shipping Fee Reimbursements?
For Prime members, we'll reimburse you ZAR150 Store Credit automatically as the return
shipping fee for your first return or exchange, as per request.
7. How do I get Free Birthday Surprise?
In your birth month, if you make a purchase, a free birthday surprise will be included in your order.